QUANTITATIVE AND QUALITATIVE ANALYSIS IN ECONOMICS
DEVELOPMENT OF BUSINESS INFORMATION SYSTEMS AND CHANGE MANAGEMENT
Slavoljub Milovanović
Abstract: Implementation or modification of business information systems (IS) has a strong behavioral and organizational impact. Enterprise business IS transforms the way individuals and groups work and communicate. Changes in the way the information systems are defined, how they are accessed and used in the management of organizational resources, often lead to a new distribution of authority and power. This internal organizational change generates resistance and opposition and may lead to the rejection of otherwise good IS. A very large percentage of the information systems does not provide benefits or solve problems for which it is designed, as the process of organizational changes that accompany the building of IS is not well managed. Therefore, a successful IS building requires a careful change management, which is the main subject of this paper.
Keywords: business information systems, organizational changes, electronic commerce, change management
Published: p. 233-240
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